Privacy policy

Privacy Policy

Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zannyhome.com (the "Site").

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device or computer, often containing an anonymous unique identifier.
  • Log files: Record actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we are speaking about both Device Information and Order Information.

How We Collect Your Data

We collect personal information through three primary methods:

  • Directly from you: When you place an order, create an account, sign up for email communications, contact our support team, or interact with our site features.
  • Automatically as you navigate: Through cookies, log files, pixels, and similar tracking technologies that record browsing behavior, device information, and site usage patterns.
  • From third-party services: Including Shopify (our e-commerce platform), payment processors, analytics providers such as Google Analytics, and advertising platforms including Google Ads, Microsoft Advertising, and Meta.

Types of Cookies We Use

1. Essential Cookies — These cookies are necessary for our website to function. They enable core features such as navigation, accessing secure areas, and using shopping cart functionality. Without these cookies, the website cannot operate properly.

2. Performance and Analytics Cookies — These cookies collect anonymous, aggregated data about how visitors use our website, such as which pages are visited most often and whether visitors encounter errors. This helps us improve the site's performance and user experience.

3. Functional Cookies — These cookies remember the choices you make on our site (such as your language, region, or login credentials) and provide enhanced, personalized features.

4. Targeting and Advertising Cookies — These cookies track your browsing activity across websites and are used to deliver advertisements relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.

5. Social Media Cookies — These cookies are placed by social media platforms (such as Facebook, Instagram, and Pinterest) when you interact with our content or use sharing buttons on our site.

6. Third-Party Cookies — Third-party services embedded in our site, including payment processors, analytics providers, and embedded content providers, may place their own cookies. We do not control these third-party cookies.

7. Security Cookies — These cookies help detect fraudulent activity, protect against unauthorized access, and ensure the security of your data while using our site.

8. Session Cookies — Temporary cookies that are created when you visit our site and deleted when you close your browser. They are essential for certain website features to work smoothly during your browsing session.

9. Persistent Cookies — Unlike session cookies, persistent cookies remain on your device for a predetermined period or until you manually delete them. They help us recognize you as a returning visitor and remember your preferences.

How to Manage Cookies

You have the right to accept or decline cookies. Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. Here is how to manage cookies in common browsers:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling certain cookies may affect the functionality of our website. For example, if you disable essential cookies, you may not be able to use the shopping cart or complete a purchase.

How Do We Use Your Personal Information?

We use the Order Information to fulfill orders placed through the Site (including processing payments, arranging shipping, and providing order confirmations). We also use it to communicate with you, screen orders for potential fraud, and when in line with your preferences, send you marketing and promotional communications about our products.

We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), to optimize and improve our Site (by generating analytics about how customers browse and interact with the Site), and to support our advertising and marketing efforts.

Remarketing and Event Tracking

We use remarketing and event tracking technologies provided by third-party advertising platforms to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. Specifically, we use:

  • Google Ads — to display targeted advertisements to visitors across the Google Display Network and Search Network, track conversions from ad clicks, and optimize ad spend based on user behavior.
  • Microsoft Advertising (Bing UET) — to track conversions, build remarketing audiences, and deliver targeted advertisements across the Microsoft Advertising network.
  • Meta (Facebook Pixel) — to track visitor activity, create custom audiences for targeted advertising on Facebook and Instagram, measure ad performance, and optimize delivery of advertisements.

These services use cookies, pixels, and similar technologies to collect data about your browsing activity on our site. This data is used to serve you targeted ads on third-party websites and platforms, track conversions from our advertising campaigns, create audience segments for more relevant advertising, and optimize our advertising spend.

You can opt out of remarketing by adjusting your ad preferences on each platform (see the Behavioral Advertising section below) or by using the browser-level cookie management options described above.

Sharing Your Personal Information

We share your Personal Information with the following third-party service providers to help us operate our business:

  • Shopify — our e-commerce platform that hosts our store, processes transactions, and stores order data. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
  • Google Analytics and Google Ads — for website analytics, conversion tracking, and targeted advertising.
  • Microsoft Advertising (Bing) — for conversion tracking and remarketing.
  • Meta (Facebook/Instagram) — for advertising, conversion tracking, and audience creation.
  • Payment processors — to securely process your credit card transactions.
  • Shipping carriers — to deliver your orders (including FedEx, UPS, and USPS).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the following links:

Data Storage and Security

Your personal information is stored securely through Shopify's data storage infrastructure, databases, and the general Shopify application. Your data may be processed in jurisdictions outside of your country of residence, including in the United States and Canada, where Shopify's servers are located. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Text Marketing Terms and Conditions

By opting into text marketing, you authorize us to send text messages regarding your orders and promotional offers. Consent is not a condition of purchase. You may reply "STOP" to opt out at any time. Standard text message and data rates may apply.

Do Not Track

Please note that we do not alter our Site's data collection or use practices when we detect a Do Not Track signal from your browser.

Your Rights (For European Residents)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal data, object to the processing of your data, request restriction of processing, and request data portability. Your information may be transferred outside of Europe, including to the United States. To exercise any of these rights, please contact us using the details below.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request that we erase this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

Contact Us

Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday

Email: info@zannyhome.com (response within 12 hours during business days)

Phone: +1 (618) 800-2992 (available 24/7)

Company name: Ecom LTD

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

You can also contact us via our contact us page by clicking here https://zannyhome.com/pages/contact-us