Shipping policy
Shipping & Delivery
How long does order processing take?
Every order is processed within 1-2 business days, Monday through Sunday. Once processed, you will receive a confirmation email with your shipment details.
What is the estimated shipping time?
Shipping typically takes 3-5 business days for deliveries within the United States. We deliver seven days a week. At this time, we are unable to ship to international destinations. All orders on Zanny Home qualify for FREE shipping!
How long until my order arrives?
You can expect your order to arrive within 4-7 business days from the date of purchase for US addresses.
Will I receive a tracking number?
Absolutely! After your order ships, you will receive an email containing your tracking number along with a link to our order tracking page. Simply enter your tracking number on our tracking page to view the latest status of your shipment. You can access our tracking tool here: https://zannyhome.com/pages/tracking. If you need further help with your order, reach out to us at info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
How are my items packaged?
We take great care in packaging every order to ensure your items arrive safely and in perfect condition.
What shipping method do you use?
All orders are dispatched using standard ground shipping. We prioritize getting your order out as quickly as possible to ensure timely delivery. For any questions about your shipment, contact us at info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
Which carrier delivers my order?
FedEx is our main delivery partner. Depending on the delivery destination, UPS, USPS, or another available carrier may be used as an alternative.
I changed my mind. Can I cancel my order?
Yes — you may cancel your order within 24 hours of placing it, provided it has not yet been dispatched, and receive a full refund. Simply email us at info@zannyhome.com within the timeframe above. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
My order arrived damaged or is missing. What should I do?
If your order arrives broken, damaged, defective, or incorrect, please get in touch with us within 30 days of delivery and include a photo of the item. We will arrange a replacement or issue a full refund. Should you wish to return the item, we will cover all return shipping costs. If your tracking shows the order was delivered but you have not received it, we suggest contacting your local carrier for further information. For any return-related questions, email info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
Why did my order arrive in multiple shipments?
We do our best to ship your entire order together in a single package. Occasionally, orders may be split across multiple shipments due to product availability, items shipping from different locations, or large order sizes. Rest assured, you will never be charged extra for split shipments.
I received the wrong item. What do I do?
We sincerely apologize for the error. Please contact us right away so we can send you the correct product along with a prepaid return label for the incorrect item at no cost to you. Please note that any returned item must be in the same condition it was received and in its original packaging. For help, email us at info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
When will my credit card be charged?
Your payment method is charged at the time your order is submitted.
What payment methods do you accept?
We currently accept Visa and Mastercard.
Quick Policy Summary
Free shipping on all US orders. Processing: 1-2 business days. Delivery: 4-7 business days. 30-day return window for items in original condition. Refunds processed within 7 business days. Sale items are final sale. Full details available in our Returns & Refunds Policy and Shipping Policy.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@zannyhome.com (response within 12 hours during business days)
Phone: +1 (618) 800-2992 (available 24/7)
Company name: Ecom LTD
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States
You can also contact us via our contact us page by clicking here https://zannyhome.com/pages/contact-us