Refund policy

Returns and Refunds

Returns

If you are not satisfied with your purchase and would like to return an item, please reach out to us by email or phone within 30 days of receiving your order to qualify for a full refund. IMPORTANT: All returned products must be in the same condition as when they were received and must include the original packaging.

Please be aware that customers are responsible for return shipping costs unless the item arrived defective or was not as described.

Discounted or sale items are classified as final sales and are not eligible for returns, store credit, or refunds to the original payment method. All returned items must be in their original, unused condition with packaging intact. For return inquiries, please email info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours.

Refunds (If Applicable)

After we receive and inspect your returned item, your refund will be processed within 7 business days back to your original payment method. For refund-related questions, please email info@zannyhome.com.

Reserved Rights Regarding Refunds

IMPORTANT: Once a return has been initiated, your items must reach our warehouse within 14 days. If the items do not arrive within this timeframe, we reserve the right to decline the return. We may also refuse returns that do not comply with our Return Policy requirements, including items that have been used, modified, washed, damaged, or are missing components. Any instances of suspected misuse or fraudulent activity will be addressed accordingly.

My order arrived damaged or is missing

If you receive a broken, damaged, defective, or incorrect item, please notify us within 30 days of delivery and include a photograph of the item. We will send a replacement or provide a full refund. If you prefer to return the item, we will cover all shipping costs. If your tracking information shows delivery but the package has not arrived, we recommend contacting your local carrier to verify delivery details. For return inquiries, please email info@zannyhome.com. Our support team aims to reply to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.

Sale Items

Only items purchased at regular price are eligible for refunds. Sale and discounted items cannot be returned, refunded, or canceled.

For full details on how we handle your personal information during the returns process, please review our Privacy Policy. By initiating a return, you agree to the terms outlined in our Terms of Service. Your contact information provided during the return process will only be used to process and communicate about your return request.

Quick Policy Summary

30-day return window. Items must be in original condition and packaging. Refunds processed within 7 business days to your original payment method. Customer pays return shipping unless item is defective. Sale items are final sale. Contact us within 30 days for damaged or incorrect orders.

Contact Us

Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday

Email: info@zannyhome.com (response within 12 hours during business days)

Phone: +1 (618) 800-2992 (available 24/7)

Company name: Ecom LTD

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

You can also contact us via our contact us page by clicking here https://zannyhome.com/pages/contact-us